Kiosk UX Design

Designing for high-density monitors is always a challenge. With the vast amount of information in most of the cases, our design team follows approaches to trim the information and adapt it to a suitable user interface to make it vibrant and eye-catching.

Presenting a user with too much information at once can cause slow response time and confusion. Keeping this in mind, our design team ensures to adopt a simple and systematic UI-UX approach that reveals the information to a user in a timely and step-by-step manner.

Giving a sense of control over the entire system to the user can improve the satisfaction levels and the overall user experience. Our designs of the navigation and information architecture systems give the users more confidence in moving or navigating through the entire process.

Even though our design process and concept practices may differ as per the original use cases, we always maintain a pattern of strictly following the general UI-UX guidelines for designing interactive kiosks. This eases the experience of the user while interacting with the system with a much reduced mental load input. Some key principles we follow include:

Most often, a failed kiosk may be because of an inefficient initial study of its context and concept practice. Accurately defining the purpose of the kiosk, whom it would serve and the eventual task goals can help ease the later stages of the design process and resulting success of the system.

A self-running demonstration can help the users know more about the kiosk and what it can provide to them. Conveying a message to the user through voice has more impact than through text. It can help them understand a situation more easily and can generate a faster response time.

Providing a multilingual interface to the system can help people such as foreign tourists or even to distinct sets of people in a diverse community. This should be the very first step a user should perform.

We should design an interactive kiosk considering all the age groups. The text should be not less than 16 px in size to make it readable to people with visual impairments. The usage of too many colours in a user interface can cause visual clutter. The interface should map colours to separate the different input segments of the interface.

Icons help the user relate to activity without too much explanation. This can help save time and effort from the perspective of the end-users. However, the design of the icons should be simple to be identifiable by a major section of the users.

Quick feedback can make the user feel a sense of assurance of what they’re doing is right. A slower response time may induce frustration and an eventual abortion of the process.